About

FAQ

I WORK ALL WEEK CAN WE MEET AFTER 6 OR ON WEEKENDS?: Expand Question - I WORK ALL WEEK CAN WE MEET AFTER 6 OR ON WEEKENDS?:

All office appointments are required to be made during office hours. Our site supervisors are available between the hours of 7am - 4pm Monday to Friday.,

MY HOME IS COMPLETE, WHAT ONGOING CARE AND SUPPORT DOES BANKSIA OFFER? Expand Question - MY HOME IS COMPLETE, WHAT ONGOING CARE AND SUPPORT DOES BANKSIA OFFER?

Once the construction of your home is completed, a 3-month maintenance inspection will be booked in and any items requiring attention will be rectified. 

In addition, you will receive a 12-month Emergency Home Assist package from the RACV, providing rapid response 24/7, 365 days a year!

WHEN CAN I MOVE IN? Expand Question - WHEN CAN I MOVE IN?

Once your house is complete you will be advised by your site supervisor to conduct a practical completion report, once this report has been actioned, it’s at this time a handover date is scheduled.

CAN I GO ON SITE? Expand Question - CAN I GO ON SITE?

You are welcome to visit your site however due to OH&S requirements, you need to provide at least 48 hrs notice as a Banksia Homes representative must be present.

CAN I USE MY OWN TRADES TO DO WORK OR SUPPLY MY OWN MATERIALS? Expand Question - CAN I USE MY OWN TRADES TO DO WORK OR SUPPLY MY OWN MATERIALS?

As part of our Health & Safety policy we do not permit external trades persons to conduct work onsite. Our insurance also does not extend to external trades or materials not sourced by Banksia Homes.

WILL I BE UPDATED THROUGHOUT THE PROCESS? Expand Question - WILL I BE UPDATED THROUGHOUT THE PROCESS?

Your building coordinator will be in regular contact with you throughout the entire process. Should you have any queries or concerns, you can contact your respective building coordinator anytime during business hours between 9am -5pm Monday to Friday 

You will also have access to your very own 24/7 client portal, providing you with a real time dashboard view on the progress of your build, your project documentation, and images throughout construction.

WHAT SHOULD I EXPECT AS A STANDARD RESPONSE TIME FOR ANY ENQUIRY? Expand Question - WHAT SHOULD I EXPECT AS A STANDARD RESPONSE TIME FOR ANY ENQUIRY?

Banksia prides itself on quick and effective communication. Our team will respond to your enquiry within 24 to 48 hours.

WHAT GUARANTEE DO BANKSIA OFFER? Expand Question - WHAT GUARANTEE DO BANKSIA OFFER?

A 25-year structural guarantee.

DO YOU HAVE A TURN-KEY OPTION? Expand Question - DO YOU HAVE A TURN-KEY OPTION?

Absolutely! At Banksia we can take care of everything for you right down to the clothes-line, letter box, driveway, concrete paths to side of home, landscaping, blinds, window locks and much more with our Turn-Key Complete Package.

DO YOU PROVIDE LANDSCAPING? Expand Question - DO YOU PROVIDE LANDSCAPING?

Landscaping is not part of the standard inclusions, however if you select our Turn-Key Complete Pack, landscaping is included to the front and rear (to specifications)

WHO DO I CONTACT IF I CANNOT MAKE PAYMENT BY THE DUE DATE? Expand Question - WHO DO I CONTACT IF I CANNOT MAKE PAYMENT BY THE DUE DATE?

Invoices are due within 7 days of the issued date. If you cannot make payment within this time, please contact the Accounts Department prior to the due date to notify of your circumstances. We note that late payments attract interest at 25% per annum pro rata and interest will only be waived in exceptional circumstances with Management discretion.

I HAVE RECEIVED MY INVOICE, WHAT DO I DO NOW? Expand Question - I HAVE RECEIVED MY INVOICE, WHAT DO I DO NOW?

Please forward your invoice to your Financier as soon as you have received it. This will allow them to process your claim and make a payment in a timely manner before the due date.

WHAT ARE STAGE PAYMENTS, HOW DOES IT WORK? Expand Question - WHAT ARE STAGE PAYMENTS, HOW DOES IT WORK?

Throughout the building process, you will be required to make progress payments at certain stages of construction. There are six payments to be made:

  • 5%   - Deposit (at contract signing)
  • 10% - Base Stage (Site is levelled, all underground services are laid, and a concrete slab is present)
  • 15% - Frame Stage (Timber wall frames and roof is erected)
  • 35% - Lock-up Stage (All external claddings are completed, and the home is secured)
  • 25% - Fixing Stage (All internal plaster works are completed including joinery)
  • 10% - Settlement (Home is complete with all the finishes touches including paint/floor coverings.)

Payments are due after each stage of construction has been completed. An invoice will be sent out to you. Your finance professional and customer care representative will confirm your schedule of progress payments and assist in identifying your building expenses so you will understand when payments are due.

WHAT IS A BUILDING PERMIT? Expand Question - WHAT IS A BUILDING PERMIT?

A building permit is a written approval by a private or municipal building surveyor. It allows the building work to be undertaken according to the approved plans, specifications and other relevant documentation. Building Permits are required for all new buildings.

WHAT IS A SOIL REPORT? Expand Question - WHAT IS A SOIL REPORT?

A Soil Report is an official document which indicates how reactive soil on the site is, and therefore how likely it is to move, expand, and contract over time. Understanding a site's conditions ahead of time is vital for designing strong, resilient structures.

CAN I BUILD OVER AN EASEMENT? Expand Question - CAN I BUILD OVER AN EASEMENT?

You are not allowed to build any permanent structure over or within close proximity of an easement because a service authority has the right to gain access to the easement for maintenance or replacement of the service. 

You will need formal approval before you can build or work on any new or existing structure, on or near an easement.

WHAT IS AN EASEMENT? Expand Question - WHAT IS AN EASEMENT?

It is an area of land or part of an allotment registered on a title, reserved by law for a specific purpose, which may include:

  • drainage pipelines
  • municipal services
  • natural gas lines power and telephone lines
  • water and sewage mains
  • right of way/passage
WHAT IS COMMUNITY INFRASTRUCTURE LEVY? Expand Question - WHAT IS COMMUNITY INFRASTRUCTURE LEVY?

Community Infrastructure Levy (CIL) is payable by the landowner in some residential estates prior to the issue of a building permit. CIL helps cover the cost of infrastructure, facilities and services in new communities including outdoor recreation areas, community centres, libraries, schools or transport improvements needed to support new homes and businesses.

WHERE CAN I OBTAIN A COPY OF THE STAMPED APPROVED COUNCIL PLANS, WARRANTY INSURANCE AND BUILDING PERMIT? Expand Question - WHERE CAN I OBTAIN A COPY OF THE STAMPED APPROVED COUNCIL PLANS, WARRANTY INSURANCE AND BUILDING PERMIT?

An email will be sent to you before the file goes to site from our Customer Care Department which will include a copy of each of these documents that should be forwarded to your Financier. If you are unable to locate this, please contact the Customer Care Department.

WHAT ARE DEVELOPER’S GUIDELINES?: Expand Question - WHAT ARE DEVELOPER’S GUIDELINES?:

Some housing estates throughout Victoria will require your designs to be formally approved before you can obtain a Building Permit. This is to maintain a consistent standard and character within the estate and to ensure it aligns with the desired aesthetics of the estate. 

Guidelines can include specific exterior colour schemes, facades, materials, setbacks etc.

WHO ARE MY POINTS OF CONTACT DURING THE BUILDING PROCESS? Expand Question - WHO ARE MY POINTS OF CONTACT DURING THE BUILDING PROCESS?

Sales Consultant –who will assist you with selecting the design for your new home and will assist with all enquiries until contract signing. 

Building Coordinator – will be your main point of contact during your pre-site stage and for any enquiries in relation to your documentation. 

Site Supervisor – will be your main point of contact during your on-site stage of the process right up to the handing over of your new home. 

Maintenance Coordinator – will be your point of contact and assist you with any enquiries /maintenance requests post-handover.

DO BANKSIA HOMES OFFER PROMOTIONS? Expand Question - DO BANKSIA HOMES OFFER PROMOTIONS?

Banksia don’t offer promotions, but we do offer excellent pricing upfront. We do not inflate our base price and then offer promotions to give the impression that you’re receiving additional benefits. We keep it honest and simple!

DO BANKSIA HOMES OFFER DISCOUNTS? Expand Question - DO BANKSIA HOMES OFFER DISCOUNTS?

Our pricing is structured to ensure we are providing our clients with the most competitive and fair price and therefore, we don’t have additional discounts. Should you be an investor seeking to construct three or more homes then volume discounts can be considered.

HOW IS BANKSIA HOMES SO AFFORDABLE COMPARED TO OTHER BUILDERS? Expand Question - HOW IS BANKSIA HOMES SO AFFORDABLE COMPARED TO OTHER BUILDERS?

At Banksia we offer an efficient, streamlined, seamless building service with no frills, no promotions or hidden costs, leveraging the buying power of our joint company Nostra property Group. We have a selection of pre- designed floorplans and colour pallets with no changes allowed which minimises overhead costs.

WHAT ARE ‘STANDARD INCLUSIONS’? Expand Question - WHAT ARE ‘STANDARD INCLUSIONS’?

Standard inclusions are fixtures, fittings and other features that are included in the price of the home. Some of these items can be upgraded to suit your requirements and budget.

HOW DO I KNOW THE COLOURS ARE IN TREND? Expand Question - HOW DO I KNOW THE COLOURS ARE IN TREND?

Our design team are continually in touch with what is ‘On Trend’ and carefully select the latest products available for each of the colour pallets we have available.

CAN I MAKE CHANGES TO THE DESIGN AND COLOURS? Expand Question - CAN I MAKE CHANGES TO THE DESIGN AND COLOURS?

We have a selection of stunning internal and external colour schemes to choose from which have been hand crafted by a qualified interior designer. No colour appointments are necessary. We also have a selection of floorplans to choose from depending on the size of your block. Each home is pre engineered so there can be no structural changes. 

If you would like additional flexibility with colours and designs, you may want to build with our joint company, Nostra Homes www.nostrahomes.com.au.

CAN BANKSIA HOMES HELP ME FIND A HOUSE AND LAND PACKAGE? Expand Question - CAN BANKSIA HOMES HELP ME FIND A HOUSE AND LAND PACKAGE?

Sure can! We have excellent relationships with land developers across Victoria and can package our homes with exclusive lots throughout the Housing Estates. This ensures you have priority access to the best land at the best value.

CAN BANKSIA HOMES HELP WITH FINANCE? Expand Question - CAN BANKSIA HOMES HELP WITH FINANCE?

Most certainly! We work closely with several Mortgage brokers who specialise in ‘New Home Build’ finance. Ask us for a referral!

HOW MUCH DEPOSIT IS REQUIRED? Expand Question - HOW MUCH DEPOSIT IS REQUIRED?

An initial non-refundable $3,000 deposit is required with the balance of 5% payable upon the signing of your contract.

HOW LONG CAN I EXPECT THE BUILDING PROCESS TO TAKE? Expand Question - HOW LONG CAN I EXPECT THE BUILDING PROCESS TO TAKE?

Single storey homes up to 20 weeks and double storey homes can take up to 36 weeks from site start.

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